We apologize for any inconvenience caused by not receiving your shipment as indicated.
If your tracking number shows that your shipment was delivered, but you can't find it, please check the following areas as our driver may have placed your shipment in a safer location:
- Front or back porch.
- Your mailroom and/or mailbox.
- Garage or side of house.
- Any area that may be sheltered from potential weather hazards.
- Check with others in your house or building to see if they may have received it.
If you are still unable to locate your shipment, please reach out to our support team through the blue Messaging Icon in the bottom right-hand corner of this page. You can also use the "Submit a Request" button at the top of this page.