If you're experiencing issues with your SpeedX package delivery, such as failed delivery attempts or needing to provide additional access information, this guide will help you update your delivery instructions to ensure a successful delivery.
Updating Delivery Information
To ensure your package is delivered successfully, you may need to update your delivery information with SpeedX. This can include providing access codes, business hours, or contact information.
Step 1: Gather Necessary Information
- Tracking Number: Ensure you have your SpeedX tracking number ready. This is essential for updating your delivery information.
- Access Details: Prepare any necessary access information such as gate codes, business hours, or contact numbers that might assist the delivery driver.
Step 2: Contact SpeedX
- Use the Messaging Widget: Visit the SpeedX website and locate the messaging widget in the bottom right-hand corner of the page. This tool allows you to communicate directly with SpeedX support.
Step 3: Provide Updated Information
- Access Codes and Contact Information: Clearly provide any access codes, phone numbers, or specific instructions that will help the delivery driver access your location.
- Business Hours: If applicable, update your business hours to ensure delivery attempts are made when your business is open.
Step 4: Your Next Delivery Attempt
- Package Re-Attempts: After submitting your updated information, SpeedX will update our delivery team and the delivery instruction will be communicated directly with the driver for your next attempt.